Faulty Returns and Cancellations

Faulty Returns and Cancellations

  • BeMyEyes will exchange a faulty/defect product if it is found there was a production error.
  • If it is found the product is NOT faulty, the customer will be charged the shipping fees.
  • If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by BeMyEyes.
  • To do this, you must obtain a return authorisation number via email.
    Email your personal details, invoice number and product, along with the reason you believe the product is faulty to us
  • This will enable us to allocate you a return authorisation number & inform you where to send the faulty product.
  • Cancellations: Due to our auto processing system, we cannot accept cancellations. Please make sure you select your products carefully.