Faulty Returns and Cancellations
- BeMyEyes will exchange a faulty/defect product if it is found there was a production error.
- If it is found the product is NOT faulty, the customer will be charged the shipping fees.
- If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by BeMyEyes.
- To do this, you must obtain a return authorisation number via email.
Email your personal details, invoice number and product, along with the reason you believe the product is faulty to us
- This will enable us to allocate you a return authorisation number & inform you where to send the faulty product.
- Cancellations: Due to our auto processing system, we cannot accept cancellations. Please make sure you select your products carefully.